Terms and Conditions
All sales are final; House of Gaud does not offer refunds or exchanges. We work very hard to make sure our items are in great condition and that any flaws are described in the listings. Please keep in mind most vintage items will show signs of wear consistent with age and use, and we ask that prospective buyers inspect all item descriptions and photos carefully before placing an order. We're happy to provide additional images/video or answer any questions if necessary. Please contact us prior to purchase if additional information is desired.
Please email or direct message us to arrange pick up after placing an order for "Local Pick-up.” All orders placed for pick-up must be collected within 14 days from the date of purchase. If additional time is required please contact us. In most cases, holding for longer periods of time is possible but storage fees may apply.
Items not picked up within 30 days, with no communication or response from buyer, are considered abandoned and will be returned to the shop floor with no refund.
We are currently offering free delivery within 10 miles for orders over $25. We also offer delivery for a small fee up to 100 miles, including Chicagoland (and occasionally NY).
For delivery within 30 miles, delivery fees are assessed at checkout. For delivery beyond 30 miles, fees are calculated based on items ordered and the delivery destination. Please contact us prior to purchase for a delivery quote.
Saren personally delivers all items and can generally help get them into your space, but please be prepared to help and/or have an additional person present to help, especially for large pieces. If you will need help getting items into your building or up stairs please let us know prior to delivery.
Domestic shipping is available on most small items as well as some art and lighting. If shipping is available, it will be an option at checkout, otherwise the item will only be eligible for pick-up or delivery. If you have questions about whether an item you’re interested in can be shipped, please contact us. House of Gaud is not affiliated with any shipping company, we cannot control shipping rates.
Please be aware that House of Gaud uses recycled shipping materials as often as possible to reduce waste and keep costs down. This does not affect the high degree of care put into wrapping your treasures securely and carefully. It is of the utmost importance to us that they reach you safely.
Items shipped at buyers risk. House of Gaud is not responsible for any lost, stolen, damaged or missing items that incur during transit. If your items are insured with the shipping carrier, it is the buyer's responsibility to file any and all claims directly with the shipping company.
International shipping is not available at this time.